General Conditions

Welcome to our website (“www.disclothed-paris.com”). These Terms of Use govern your access to and use of www.disclothed-paris.com. Your access to and use of this website, as well as your purchase of products on www.disclothed-paris.com, is based on the assumption that you have read, understood, and accepted these Terms of Use. This website is operated and maintained by Shopify Inc., whose registered office is located at 126 York St., Ottawa, ON K1N 5T5, Canada.

For assistance, please visit our Customer Service area. Here you will find information regarding orders, deliveries, refunds and returns of products purchased on the website www. disclothed-paris .com , advice and suggestions, as well as other general information on the services provided by the website www. disclothed-paris .com . disclothed paris (referred to as the "Seller") may modify or update all or part of these Terms of Use. Any modification or update of the Terms of Use will be binding upon publication in this section of the website. Therefore, we ask you to regularly consult this section in order to be aware of the most recent Terms of Use of the website www. disclothed-paris .com . If you disagree with all or part of the Terms of Use of www. disclothed-paris .com , do not use our website.

Access to and use of the website www. disclothed-paris .com , including viewing the web pages, communicating with disclothed paris, downloading product information, and purchasing products from the website, is for personal use only and is not related to any commercial or professional activity. We remind you that you will be held responsible for your use of the website www. disclothed-paris .com and its content. disclothed paris will not be held responsible for any use of the website and its content that does not comply with applicable laws and regulations, without prejudice to the liability of disclothed paris in the event of wilful intent and gross negligence. In particular, you will be responsible for the communication of incorrect, false, or third-party information or data (without the latter having expressed their consent), as well as for any inappropriate use of such information or data.

Finally, since all elements are downloaded or obtained through the use of the chosen service at the user's own risk, the user is responsible for any damage that may affect their computer systems or any possible loss of data following the download of content, and disclothed paris will not be held liable. disclothed paris declines all responsibility for any damage resulting from inaccessibility to the website's services or caused by viruses, corrupted files, errors, omissions, service interruptions, deletion of content, problems with the network, providers or telephone and/or data transmission connections, unauthorized access, data modifications, failures and/or malfunctions of the user's electronic equipment.

You are responsible for ensuring the confidentiality and proper use of your personal information, including access credentials for restricted services, and are also liable for any damage or harm to disclothed paris or third parties that may result from the improper use, loss, or deletion of such information.

About disclothed paris and this Privacy Policy

disclothed paris has its registered office at 16 Rue Cels 750014 Paris – FRANCE. In this Privacy Policy, we use the term disclothed paris (as well as " We " , " OUR " And "our" to designate the head office of disclothed paris whose address is indicated above.
Please take a few moments to read the following policy, which explains how we collect, use, disclose, and transfer the personal information you provide to us on our websites, when you contact disclothed paris support by phone, or when you interact with us on social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.
When we offer our products for sale online or by telephone through the disclothed paris Customer Service, you must read the applicable Conditions of Sale, which will govern the terms and conditions of any purchase made in this way.

We may update this Privacy Policy at any time. If we update it, we will post the changes on this Platform.

We collect information about you in the following ways:

• When you purchase products online or by phone, we collect information such as your purchase details and related billing information. In addition, we will also collect personal information about you when you communicate with us (for example, if you contact us with a question about one of our products or services), when you provide your contact information when visiting the disclothed paris store, or when you communicate with disclothed paris support by phone. Please note that calls may occasionally be recorded for security, training, and improvement purposes;
• If you choose to interact with disclothed paris through a social media platform or other third-party service, we will collect the information you provide to us through that platform;
• We also automatically collect certain information about visitors to our Platform, detailed in the section titled “Cookies and Other Information We Collect Automatically” below.

We will use the information we collect from you to:

• Manage and respond to repair requests, as well as provide after-sales services;
• Manage accounts and records;
• Process your questions and requests;
• Send service-related communications, including announcements and administrative messages such as order confirmation;
• Identify products and services that we believe may be of interest to you, based on your information such as your purchase history and previous interactions with us;
• Send you marketing communications (including emails and social media audience correspondence) about us and other third party partners that we believe may be of interest to you, where we have a legitimate basis to do so.
• Conduct market research as part of the continuous improvement of the services we provide to our customers;
• To conduct credit checks, prevent fraud and other prohibited or illegal activities, and as part of our efforts to maintain the security of our Platform; and
• To understand the use of our Platform so that we can continually improve our Platform services and other offerings.

Where you have consented to a particular use of your information, we process it on the basis of your consent. You may withdraw this consent at any time (for example, in relation to sending you marketing communications) by contacting our Customer Service. We also process your information where it is necessary for the performance of a contract with you or where it is necessary for our legitimate interests of operating, protecting, and improving our business.

We will collect information about your computer or mobile device, including, where available, your IP address, operating system, login times, and browser type. We use this information to better understand how visitors use our Platform, as well as for internal reporting purposes.

The Platforms use third parties, such as network advertisers and ad exchanges, to serve you ads on third-party platforms after you leave our Platforms; we use third-party providers of analytics or other services to evaluate and provide us, or other third parties, with information about your use of the Platforms and the viewing of ads and our content. Network advertisers are third parties that display ads based on your visits to the Platforms, as well as other apps and sites you have visited. Third-party ad servers allow us to target ads to you, as well as products and services that may be of interest to you.
We do not control third-party tracking technologies, even if they are associated with our Platforms or our advertisements. Statements regarding our practices do not apply to the information collection methods used by these third parties and other entities regarding the use of the information that these third parties or other entities collect. The relevant third-party terms of use, privacy policy, permissions, notices, and choices should be consulted with regard to their collection, storage, and sharing practices. We make no representations regarding the policies or practices of third-party advertisers, ad networks, or ad exchanges, or with respect to any associated third parties.
You have choices regarding the delivery of advertising. You can opt out of receiving certain types of behavioral advertising by visiting third-party websites and described in the section above titled "How to control or delete cookies." We are not responsible for the effectiveness or compliance of any third-party opt-out options.

Some of the services we provide may use information about your location. For these services, which are generally available on mobile devices or applications, you have the option to consent to the use of location services that, for example, process information from GPS, sensors, beacons, or Wi-Fi hotspots to provide you with a more personalized service. Your device has settings that allow you to disable these services if you no longer wish to benefit from them.

We do not rent, sell, or share your personal information with other people or companies except in the following circumstances:

• we will disclose your personal information to third party providers for the purposes of providing online and other payment, credit checking and fraud prevention services, and any other services required to enable us to use your information for the purposes specified in the section titled “Information You Provide to Us and How We Use It”;
• we will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe it is necessary to comply with a legal or regulatory obligation, or to protect our rights or the rights of a third party; and
• We will disclose your personal information to any third party that acquires or to which we transfer all or substantially all of our assets and business. Should such a sale or transfer occur, we will make reasonable efforts to ensure that the entity to which we transfer your personal information uses it in a manner consistent with this Privacy Policy.

We want you to feel confident using our Platform and are committed to protecting the personal information we collect. We limit access to your personal information to those employees who reasonably need to know it in order to provide products or services to you or to carry out their job duties. We have appropriate physical, electronic, and procedural, technical, and organizational safeguards in place to protect the personal information you provide to us against unauthorized or unlawful processing, as well as accidental loss, damage, or destruction. However, where we ask you to choose a password to access certain parts of our Platform, you are responsible for choosing a secure password and keeping this password confidential. You should not choose a password that you have already chosen for any other website, and you should not share it with anyone.

We only keep your information for as long as necessary for our purposes, including to protect us in the event of a dispute (for example, information relating to a contract with you will be kept for the duration of the contract and for up to ten years after its end). After this period, it will be deleted or, in some cases, anonymized. Where we have asked for your consent to process your personal information and we have no other legal basis to continue processing it, we will delete your personal information if you subsequently withdraw your consent.
If you request that we no longer send you direct marketing communications, we will keep a record of your request and your contact details to ensure that your request is respected.

You have the right to request access to the personal information we hold about you in our records, to correct any inaccuracies, and to update any outdated information. In certain circumstances, you have the right to request erasure of your personal information or a restriction on its use.
You have the right to object to our processing of your personal information in certain circumstances. In particular, you can ask us to stop sending you direct marketing communications at any time (please note, however, that we may continue to send you service-related (i.e., non-marketing) communications, such as email updates on the status of your order). If you wish to exercise any of these rights, please write to us at hello@disclothed-paris.com.
You can unsubscribe from email marketing communications at any time by sending an email to the address provided above or in the "Contact" section or by clicking on the "Unsubscribe" link in disclothed paris marketing emails.
If you have any concerns about how we use your information, please contact us and we will do our best to resolve your issue. After investigating your complaint, we will respond in writing within a reasonable time setting out our proposed corrective action. If you believe we have processed your personal information unlawfully or in a manner that infringes your rights, you also have the right to lodge a complaint with a European Data Protection Authority in your place of residence or work, or in the jurisdiction where the processing took place.

The content of the website www.disclothed-paris.com, including, but not limited to, works, images, photographs, dialogues, music, sounds, videos, documents, drawings, illustrations, logos and any other element published on the website www.disclothed-paris.com, including menus, web pages, graphics, colors, plans, tools, fonts and website design, diagrams, layouts, methods, procedures, functions and software forming part of the website www.disclothed-paris.com , are protected by copyright and all other intellectual property rights of disclothed paris and the relevant rights holders. Reproduction, in whole or in part, and in any form whatsoever, of the website www.disclothed-paris.com and its content is prohibited without the written consent of disclothed paris . disclothed paris has the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any manner or form whatsoever, and in whole or in part, of the website www. disclothed-paris .com and its contents. Regarding the use of the website www. disclothed-paris .com , you are only authorized to consult the website and its contents. You are authorized to browse the website for the purposes of legal use of the website www. disclothed-paris .com and its contents. You are not authorized to reproduce, by any means or in any form whatsoever, all or part of the website www. disclothed-paris .com and its contents. Any reproduction is subject to written authorization on a case-by-case basis from disclothed paris . Such reproductions must be made for legal purposes and in accordance with the copyright and other intellectual property rights of disclothed paris and the authors of works published on the website. The authors of works published on the website www.disclothed-paris.com may at any time assert their copyright and oppose any distortion or modification of their works, in particular damages likely to harm their honor or reputation. You agree to respect the copyright of artists who publish their works on the website www.disclothed-paris.com , or who have collaborated with the website www.disclothed-paris.com in the creation of new forms of expression or artistic works intended for exclusive or non-exclusive publication on the website or as an integral part of it. You are not authorized under any circumstances to use , in any manner or form whatsoever, the content of the website or works protected by copyright or any other intellectual property right. For example, you may not modify any protected content or works without the consent of disclothed paris and, if necessary, that of each author of the works published on the site www.disclothed-paris.com .

All signs identifying the products sold on the website www. disclothed-paris .com and published on the website are trademarks of their respective owners and are used on the website www. disclothed-paris .com for the exclusive purpose of distinguishing, describing and promoting the products sold on the website www. disclothed-paris .com . disclothed paris and all other owners of registered trademarks are entitled to the exclusive use of the trademarks they respectively hold. Any illegal or unauthorized use of said trademarks is prohibited and carries serious legal consequences. Said trademarks and any other distinctive signs published on the website www. disclothed-paris .com must under no circumstances be used to obtain undue advantages due to their distinctive character or reputation, nor with the aim of harming them and their owners.

The website www. disclothed-paris .com contains hypertext links ("links") to other websites unrelated to the website www. disclothed-paris .com . disclothed paris does not exercise any control or monitoring over these websites and their content. disclothed paris cannot be held responsible for the content of these sites and the rules adopted by them, in particular with regard to the confidentiality of your personal data and their processing during your navigation. We therefore ask you to observe the greatest attention when you connect to these websites via the links on the website www. disclothed-paris .com and to carefully read their conditions of use and regulations on data confidentiality. We remind you that these General Conditions of Use and the Privacy Policy do not apply to websites operated by third parties. The website www.disclothed-paris.com provides links to other websites for the sole purpose of assisting its users in searching and navigating, and to facilitate links to other sites on the Internet. Activating links does not imply any recommendation or notification from disclothed paris to access or browse these websites, nor any guarantee regarding their content, services, or the products they provide or sell to Internet users.

To create links to the homepage and other publicly accessible web pages of www.disclothed-paris.com , contact disclothed paris at the following email address: hello@disclothed-paris.com. disclothed paris is entitled to object to the use of certain links to its website in the event that the applicant wishing to activate links to www.disclothed-paris.com has in the past been involved in unfair or non-industry business practices, or in acts of unfair competition with respect to disclothed paris , or where disclothed paris fears that the applicant may engage in such conduct in the future, or where the applicant has in the past taken actions that discredit disclothed paris and www.disclothed-paris.com or where there is reason to fear that the applicant may do so in the future.

disclothed paris makes every effort to prevent the publication on its website of content that describes or depicts scenes or situations of physical or psychological violence or that could, depending on the sensitivity of users of the website www.disclothed-paris.com, be considered harmful to personal beliefs, human rights or human dignity, regardless of the forms and expressions used. disclothed paris offers no guarantees regarding the suitability or legality of the content of the website in countries other than France. If said content is considered illicit or illegal in certain countries, do not access our website. If you choose to access it anyway, we hereby inform you that the use of the services provided by the website www. disclothed-paris .com will be your sole and personal responsibility. disclothed paris has also adopted measures to ensure the accuracy and relevance of the content of the website www. disclothed-paris .com on the date of its publication on the website and also, to the extent possible, thereafter. However, disclothed paris declines all responsibility for the accuracy or completeness of the content published on the website www. disclothed-paris .com , except in cases of willful malice, gross negligence or any other violation of applicable legislation. Furthermore, disclothed paris cannot guarantee that the website will operate continuously, without interruption and without errors or malfunctions due to the internet connection. For any problems using our website, contact our Customer Service . A representative will be available to provide you with the necessary assistance and help you restore access to the website where possible. Contact your internet service provider or check that each internet connection and access device is properly activated, including the internet browser. Despite disclothed paris 's efforts to ensure continuous access to its website, the dynamic nature of the Internet and its contents may result in problems of suspension, interruption or discontinuity of access to the site www. disclothed-paris .com when updating the site. disclothed paris has taken the necessary technical and organizational security measures to protect its services, the integrity of traffic data and electronic communications on the site www. disclothed-paris .com , in order to prevent the use of data, or unauthorized access to it, the risks of dissemination, destruction and loss of data and confidential or non-confidential information relating to users of the site www. disclothed-paris .com , as well as unauthorized or illegal access to said data and information.

disclothed paris has adopted a commercial policy; its mission is to sell products through its services and its website to "end consumers" only. The term "end consumer" refers to any individual using the website www. disclothed-paris .com for purposes other than commercial or professional. If you are not an "end consumer", do not use our services to purchase products on the website www. disclothed-paris .com . disclothed paris is entitled to reject any order placed by a user who is not an "end consumer", or any order that does not comply with the General conditions of sale and these General Conditions of Use.

Without prejudice to the application of mandatory provisions specified by the EU regarding consumer protection, these General Conditions of Use are governed by French law.
Please note that the European Commission provides a platform for out-of-court dispute resolution, available on the website http://ec.europa.eu/odr .

The offer and sale of products on our website (“www.disclothed-paris.com”) are governed by these General Terms and Conditions of Sale. Products purchased on www.disclothed-paris.com are sold directly by disclothed paris (the “Seller”), a sole proprietorship whose registered office is located at 16, rue Cels in the 14th arrondissement of Paris (SIRET: 84929932600017). You can address any request for information to our support services via Customer Service . If you need additional information, consult our FAQ section . There you will find information concerning orders and deliveries, refunds and the return of products purchased on www.disclothed-paris.com .

1.1
The Seller offers products for sale on www.disclothed-paris.com and its online commerce services are aimed exclusively at adult end users, i.e. “consumers”.
1.2
The term "consumer" means any individual acting for purposes other than a business or professional purpose. If you are not a "consumer", please do not make a purchase from www.disclothed-paris.com .
1.3
The Seller reserves the right not to process orders from any person who is not a "consumer" or orders that do not comply with its commercial policy, for example orders that are the subject of reports or suspicions of fraudulent or illegal activities. In this case, the order will be considered null and void, and the Seller will inform the user of the non-performance of the sales contract.
1.4
These General Conditions of Sale exclusively govern the offer, transfer and acceptance of purchase orders relating to products from the site www.disclothed-paris.com between users of the site www.disclothed-paris.com and the Seller.

2.1
To execute the contract for the sale of one or more products on www.disclothed-paris.com , you must complete the online order form and send it to the Seller, electronically, following the instructions provided.
2.2
Before purchasing the products, please read the General Terms and Conditions of Sale carefully. In accordance with Article L.221-5 of the French Consumer Code, prior to purchasing your products, we will send you a summary of our commercial and contractual terms and conditions of sale, a summary of the essential characteristics of each of the products ordered and their unit price (including applicable taxes or duties), the payment methods you can use to purchase each product, the delivery terms of the products purchased, the shipping and delivery costs, the address and contact details of the Seller, as well as the delivery date of the products. The Seller will also send you a summary of the deadlines and terms for returning the products purchased. If applicable, you will be informed whether the costs of returning the products are your responsibility. You will be reminded of the existence of the legal guarantee of conformity of the products, we will send you the contact details of our after-sales service and finally inform you that you have the possibility of using the European Commission's platform for the out-of-court resolution of disputes, accessible from the website http://ec.europa.eu.
2.3
The order confirmation page, displayed immediately before the conclusion of the sales contract, also contains a reference to the General Conditions of Sale, as well as a summary of the essential characteristics of each of the products ordered, the price (including applicable taxes or duties) and the shipping costs (including any additional costs that will be payable by you if you choose, instead of standard delivery, a different and/or faster shipping and delivery method). The contract is deemed to have been concluded once the Seller, having received your order form electronically, has verified the accuracy of the information relating to the order.
2.4
When submitting the order form, you will be informed that this involves the obligation to pay the price of the products in question. Before submitting the order form, you will also be asked to detect and correct any data entry errors.
2.5
The order form will be archived in our database for a period strictly necessary to process your order, and in accordance with the applicable legal deadlines.
2.6
The language used for the conclusion of the contract with the Seller is French.
2.7
Once the order form is submitted, the Seller will process your order.
2.8
The Seller will have the option of not following up on orders presenting insufficient guarantees in terms of solvency, considered incomplete or incorrect, or in the event of unavailability of the products.
In this case, we will inform you by email of the non-performance of the contract and the fact that the Seller has not followed up on your order, with supporting justifications. In the event that the products presented on www.disclothed-paris.com are no longer available or on sale at the time of receipt or execution of your order, the Seller will be required to inform you of the unavailability of the products ordered within thirty (30) days from the day after your order was transmitted to the Seller. If you have already paid for the products ordered, the Seller will take the necessary steps to reimburse you as soon as possible, and the contract between the parties will be considered terminated.
2.9
By submitting the order form, you unconditionally accept and agree to comply with these General Terms and Conditions of Sale within the framework of the contract concluded with the Seller. If you do not agree with any provisions of these General Terms and Conditions of Sale, we invite you not to submit your order form for the purchase of products on www.disclothed-paris.com .
2.10
By submitting your order form, you confirm that you have read and accepted these General Conditions of Sale, as well as the additional conditions indicated on www.disclothed-paris.com.
2.11
After submitting the order form, the Seller will send you, by email, an acknowledgment of receipt of your order, containing these General Conditions of Sale, as well as all the information contained in the summary of commercial and contractual conditions which can be consulted before sending the order.

3.1
On www.disclothed-paris.com , we only offer items bearing the disclothed paris brand, the components of which are purchased directly by the Seller from its fabric, haberdashery and printer suppliers.
3.2
The Seller does not sell any product that is defective or of inferior quality compared to applicable market standards.
3.3
The essential characteristics of the products are presented on each of the product sheets on the website www.disclothed-paris.com . However, it is possible that the images and colors of the products offered for sale on www.disclothed-paris.com do not correspond exactly to the real items depending on the Internet browser and the screen used. In particular, the product sheets present photos of said products (sewing kits or patterns sold individually) after they have been sewn by the Seller and/or its official partners (clothing workshop and/or professional pattern makers). The Seller does not guarantee in any way that the photos of these prototypes faithfully reflect what the Consumer will be able to do with them, the result depending on their level of sewing, the care taken in the creation of the work, and their stylistic choices. The photos of the prototypes put forward by the Seller on the site www.disclothed-paris.com are only intended to offer an example of a look so that the Consumer can imagine the desired result as realistically as possible. The Seller can therefore in no case be held responsible for a difference between the visual of the creation resulting from the item ordered (the pattern and/or the all-in-one kit / the "ready-to-sew" model) and the personal creation that the customer will make after use and making.
3.4
Product prices may vary. Before submitting the order form, please check the final price indicated. If the Seller finds an error in the price indicated or in the calculation of the amount required at the time of payment, the Seller will reject the order and contact the user to give them the opportunity to purchase the product(s) in question at the correct price.
3.5
Purchase requests from countries not included in the list of countries displayed on the homepage cannot be accepted by the Seller.
3.6
All items sold by the Seller are covered by a twenty-four (24) month warranty against non-conformity, as provided for by applicable law. You must inform the Seller of the existence of a non-conformity within two (2) months from the day you noticed said non-conformity.
If an item is defective, you can either have it repaired or replaced. If these solutions are impossible to implement or seem disproportionate, you can ask the Seller to apply an appropriate reduction to the purchase price or demand termination of the contract.

4.1
Regarding the payment of the price of the products and the costs related to shipping and delivery, you must follow the procedures indicated in the order form. You will not be charged amounts higher than the prices displayed by the Seller, depending on the payment method you have chosen.
4.2
In case of payment by credit/debit card, all information (e.g. card number or expiry date) will be transferred, by means of an encrypted protocol, to La Banque Postale or other banks providing remote electronic payment services, without third parties being able to have access to it under any circumstances. This information will be used by the Seller only to carry out the procedures related to your purchase, or to issue refunds in case of return of the products, in accordance with your right of return, or if it proves necessary to report to the competent authorities the occurrence of fraud on www.disclothed-paris.com .

You have the option to have the items you purchased delivered to an address of your choice.

If you have any questions, please do not hesitate to contact our Customer Service. For more information, please see the FAQ section.

In accordance with Article L.221-18 of the French Consumer Code , you have the right to withdraw from the sales contract with disclothed paris (the “Seller”) for any reason and without incurring any penalty within fourteen (14) days from the date on which you received the products purchased from www.disclothed-paris.com.
You may exercise your right of return, in accordance with Article L.221-24 of the French Consumer Code, by simply submitting a written statement explicitly stating your decision to withdraw from the sales contract. In these cases, you will be responsible for proving that you duly exercised your right to withdraw from the sales contract within the prescribed time limit.
In accordance with Article L.221-23 of the French Consumer Code, once you have exercised your right of withdrawal from the sales contract, the products to be returned must be entrusted to a carrier within fourteen (14) days from the date on which you notified the Seller of your decision to withdraw.
In accordance with Article L.221-28 of the French Consumer Code, the right of return is excluded if you have purchased personalized products or in the case of sealed items that have been opened after delivery and which cannot be returned for health or hygiene reasons.

The right of withdrawal from the sales contract will be deemed to have been duly exercised if all of the following conditions are met:

1. The right of withdrawal has been duly exercised within fourteen (14) days from receipt of the products by following the aforementioned procedures.
2. The products must not have been used, worn or washed and, in any case, comply with the conditions mentioned in the section on Compliance Checks below.
3. The label or "easel" present on each of our fabric coupons is always attached to the products, of which it is an integral part.
4. The products are returned in their original packaging. The packaging is not damaged (creased, torn or stained).
5. The products are entrusted to the carrier within fourteen (14) days from the date on which you notified the Seller of your decision to withdraw.
6. The products are not damaged.

If you meet the applicable conditions, the Seller, in accordance with Article L.221-24 of the French Consumer Code, will fully refund the price of the products purchased. The only costs you will bear will be the cost of returning the products, unless the Seller has expressly exempted you from this at the time of your purchase and provided that you use the carrier and shipping methods detailed in your return confirmation email.

The Buyer wishing to exercise their right of withdrawal has the right to a refund of the price of the product ordered as well as the outbound delivery costs based on the cost of standard delivery, regardless of the delivery method selected by the Buyer when placing their Order. Return costs will remain the responsibility of the Buyer.

The refund of the price of the returned ordered Product corresponds to the price invoiced including the outward delivery costs and will be made using the same means of payment as that used for payment.

The Seller recommends that you use UPS (www.ups.com) to return products. If you choose to return products with a carrier other than UPS, you are liable for any loss or damage to the products during transit.

Our products must be returned in their original, unused condition, in perfect condition, with all protective packaging, labels and stickers affixed to them (if applicable), including all accessories and documents. We reserve the right not to accept any return of a product showing signs of wear, or having been used or modified from its original condition in any way, or, alternatively, to reduce the amount to be refunded or the value of the exchange, if applicable.

You will be notified if we decide to reduce the refund amount for this reason. In this case, you may (rather than obtain a partial refund from us) choose to have the products returned to you at your expense. In the latter case, if you refuse this delivery, the Seller reserves the right to keep the products and the amount specified for the partial refund due to the reduced value of the returned products.

If the returned products cannot be accepted on the grounds that the above conditions are not met, you will be notified.

Once the Seller has received the returned products and verified that all conditions have been met, you will receive an email confirming that your return has been accepted and that disclothed paris will issue a full refund or, if the products have lost value, you will receive an email informing you of the amount deducted from the refund and announcing that disclothed paris will issue a partial refund. Regardless of the payment method used, the Seller will process the refund as quickly as possible and, in any case, within fourteen (14) days from the date on which it became aware of your decision to exercise your right of withdrawal and once it has ensured that the return has been made in accordance with the aforementioned conditions.
The time limit for refunding the amount paid for the purchase of returned products depends on the payment method used:

• Credit/Debit Card Purchases: Refund times will vary depending on the card issuer, but will normally occur within two billing cycles. The credit value date will be the same as the original debit, so you won't incur any interest charges.
• PayPal Payment: Refunds will be credited to your PayPal account and will be visible immediately. Actual refunds to the credit card associated with your PayPal account will depend on the card issuer.

In certain circumstances detailed below, you have the right to exchange your product for a product of the same model but in a different size or color. Exchanges are subject to product availability in our warehouses.
A product exchange request is subject to the following conditions:

• You can only request the replacement of one or more purchased product(s) with products of the same model, but of a different size and/or color.
• You may request to exchange one or more purchased products no later than fourteen (14) calendar days from the date you received the products. The products to be replaced must be returned within fourteen (14) calendar days from the date you notify the Seller of your intention to exchange the products.
• You can only submit one exchange request for each product purchased.
• The products to be replaced must be returned to the Seller in their original packaging, must not have been used, washed or modified, must not be worn or damaged and must bear their identification label with the disposable seal.

If all the above conditions are met, once you have made your explicit request for exchange by email, the Seller will process this request by sending you a confirmation email.
Once the products to be exchanged have been received, the Seller will inspect the products to ensure that all of the above conditions are met and then check the availability of replacement products in its warehouses to ensure that the size and/or color you have selected are available.
If the selected replacement products are not available in our warehouses, the Seller will not be able to accept your exchange request and will refund you the original price of the products purchased, in accordance with applicable consumer protection legislation and according to the procedures specified above.
If the selected replacement products are available in our warehouses, the Seller will accept your exchange request and send you an email confirming the shipment of the replacement products. Shipment will take place within thirty (30) days from the date the Seller becomes aware of your exchange request. The shipping costs for the replacement products will be borne by the Consumer.
You will be contacted by the Seller if your exchange request cannot be accepted because the above conditions are not met.
Exchanged products are subject to a subsequent product return procedure, in accordance with applicable consumer protection legislation.

8.1 Regardless of the payment method you used, the refund, whether total or partial, will be activated by the Seller as soon as possible, and in any case no later than fourteen (14) days from the day on which the Seller was informed of the exercise of the right of withdrawal , and after verification of compliance with the return terms and confirmation of the satisfactory condition of the returned products.
8.2
The Seller will refund you using the same payment method you used to purchase the returned products, unless you have expressly agreed with the Seller on a different payment method, and provided that the refund does not entail any additional costs for you. If the recipient of the products indicated in the order form does not correspond to the person who paid for the products, in the event of exercising the right of withdrawal, the refund will be paid by the Seller to the person who paid for the purchases.

9.1
In some cases, the Seller will give you the opportunity to pre-order one or more products not currently offered for sale on the website www.disclothed-paris.com . Products offered for pre-order will be specifically mentioned on their product sheets. The Seller will indicate the estimated shipping date for each item concerned and will send you a confirmation email as soon as the package is shipped. If your order contains both products already available and pre-order products, they will be shipped on different dates and you will only have to pay the shipping costs once. If your order contains exclusively pre-order products, but delivered on different dates, the products will then be sent in a single package on the latest estimated shipping date.
9.2
Payment for pre-ordered products can only be made by bank card.
9.3
Unless otherwise stated in subsection 9, these General Conditions of Sale apply in full to pre-order products.

10.1
Without prejudice to the application of mandatory provisions specified by the EU regarding consumer protection, the General Conditions of Sale are governed by French law, more specifically the French Consumer Code.
10.2
In the event of a dispute between the Seller and a customer regarding the General Conditions of Sale and which cannot be resolved via Customer Service of the Seller, the Seller accepts possible recourse to alternative dispute resolution services made available to consumers, as stipulated by French legislation.
10.3
We also inform you that the European Commission has a platform for the out-of-court resolution of disputes, accessible on the website http://ec.europa.eu/odr.
10.4
In the event of a dispute concerning orders and/or these General Conditions of Sale, the competent court will be considered to be the court of the place of domicile or residence of the consumer, in accordance with applicable legislation.

The General Conditions of Sale are regularly modified and take into account any changes in legislation. The new General Conditions of Sale will apply from the date of their publication on the website www.disclothed-paris.com .